Paying & Booking
How can I pay?
We send you an invoice for every booking and we accept debit and credit cards, ACH, checks, cash, ApplePay, PayPal and Venmo.
When do I pay?
To book any sit a 50% deposit is required at the time of booking.
The remaining amount is due on the first day of the booking.
Do you offer any refunds for cancelled bookings?
All booking deposits are non refundable and non transferable.
How does the service work?
Shoreline Happy Paws provides in home pet care at clients homes, meaning you do not need to drive to daycare or kennels for your pet to be taken care of. We conveniently drive to your home and take care of your pets in a personalized manner.
Click here to see all of our services
Who is going to take care of my pets?
Adriana is the owner and primary Professional Pet Sitter at Shoreline Happy Paws.
You can learn more here on the ABOUT page of our website.
How am I going to know who comes into my home? Will it be the same sitter every time?
Updated February 2019:
Are you insured and bonded?
Yes. We are a member and insured and bonded through Pet Sitter Associates, the nation's leader on pet sitting liability specific insurance. We can provide you with a certificate if you want us to.
Can I meet the pet sitter before my booking?
YES. We call those Meet & Greets and it's our policy to meet with all new clients.
What is a Meet & Greet?
It's an introductory meeting at your home so that you can meet us and we can meet your pets. It usually lasts anywhere from 20 to 40 minutes.
Does the first Meet & Greet cost any money?
NO, zero. This is pretty much a two way interview where we meet each other and determine if we are the right match for your pet sitting requirements.
The only instance where you will be charged is if you require an additional Meet & Greet after the first one to pick up keys, meet the pets again, come to show something else, etc.
I'm interested in booking services. Where do I inquire?
You can inquire on our contact form on the CONTACT page of our website.
Why is it important to fill out the official contact form?
It is extremely important that your pet sitter gets as much detail as possible regarding your pets from first contact. Not only because it serves to quote you accurately but it is also useful to verify availability in the calendar.
Are there any holiday fees?
New Years Day
New Years Eve
Are there any fees for extra pets?
All published prices are inclusive of 2 dogs OR 3 cats per household.
Are there any fees for extra distance?
We are based in Essex, CT and operate in most surrounding areas.