FREQUENTLY ASKED QUESTIONS

As of Feb 2019, we are moving towards a team-based Professional Pet Care service. We are updating our FAQ section.

For any questions please email us at info@cthappypaws.com

Paying & Booking

How can I pay?


We send you an invoice for every booking and we accept debit and credit cards, ACH, checks, cash, ApplePay, PayPal and Venmo.




When do I pay?


To book any sit a 50% deposit is required at the time of booking.
The remaining amount is due on the first day of the booking.





Travel Care

Do you offer any refunds for cancelled bookings?


All booking deposits are non refundable and non transferable.





Basics

How does the service work?


Shoreline Happy Paws provides in home pet care at clients homes, meaning you do not need to drive to daycare or kennels for your pet to be taken care of. We conveniently drive to your home and take care of your pets in a personalized manner.

Click here to see all of our services




Who is going to take care of my pets?


Adriana is the owner and primary Professional Pet Sitter at Shoreline Happy Paws. Chris, her husband, helps during the busy seasons.
You can learn more here on the ABOUT page of our website. Update - February 2019: After 9 years as a "solopreneur", Adriana has started the recruiting process to hire the most qualified Professional Pet Sitters. To meet the demand of our valued current and new clients, we will be moving towards a team-based Professional Pet Care service in the Spring of 2019.




How am I going to know who comes into my home? Will it be the same sitter every time?


Updated February 2019: As we move into a team-based Professsional Pet Care service, you will be assigned a Primary Professional Pet Sitter to cater to your needs. This will be the sitter who will perform all your visits. In the event that your primary sitter is not available, a secondary Professional Pet Sitter or Adriana (Owner) will perform the service. The team communicates through Time To Pet (TTP). TTP guarantees the sitters assigned to your appointments are up to date with your pet care instructions.




Are you insured and bonded?


Yes. We are a member and insured and bonded through Pet Sitter Associates, the nation's leader on pet sitting liability specific insurance. We can provide you with a certificate if you want us to.





Inquiring

Can I meet the pet sitter before my booking?


YES. We call those Meet & Greets and it's our policy to meet with all new clients.




What is a Meet & Greet?


It's an introductory meeting at your home so that you can meet us and we can meet your pets. It usually lasts anywhere from 20 to 40 minutes.




Does the first Meet & Greet cost any money?


NO, zero. This is pretty much a two way interview where we meet each other and determine if we are the right match for your pet sitting requirements.

The only instance where you will be charged is if you require an additional Meet & Greet after the first one to pick up keys, meet the pets again, come to show something else, etc.




I'm interested in booking services. Where do I inquire?


You can inquire on our contact form on the CONTACT page of our website.




Why is it important to fill out the official contact form?


It is extremely important that your pet sitter gets as much detail as possible regarding your pets from first contact. Not only because it serves to quote you accurately but it is also useful to verify availability in the calendar.





Fees

Are there any holiday fees?


We work 7 days a week every day of the year to deliver the best reliable pet care. We charge an extra 10/appointment and 25/day for house sitting on these dates:

  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve




Are there any fees for extra pets?


All published prices are inclusive of 2 dogs OR 3 cats​ per household. Any extra pets besides 2 dogs OR 3 cats are subject to the following: For Dogs Drop In Visits: 5/pet/visit House Sitting: 10/pet/visit For Cats or Small Animals Drop In Visits 3/pet/visit House Sitting 6/pet/visit




Are there any fees for extra distance?


We are based in Essex, CT and operate in most surrounding areas. All published prices are applicable to locations within 10 min from Essex Village. Any visits above that are subject to a fee of $1.00 per extra travel minute. House Sitting bookings are subject to the same fee structure but differ based on the package you select. Please inquire.





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